Managed Services and Customer Care

To better serve our rapidly growing community of customers, Parson has formed a post-production customer care solution. Our customer care mission is to deliver the highest level of support by continuing to focus on innovative solutions and knowledge development for Cognos products.

What makes Parson Customer Care Different

Cognos Support typically handles application errors only. Questions specific to the unique models in production can often be better handled by the organization that helped you deploy your specific solution, your services partner. Because we built your unique solution, we are in the best position to provide the needed ongoing front-line support to maximize the return
on your investment.

Additionally, we can assist you in crafting a solution that puts complete Cognos Administration in our hands, to avoid having to staff this highly unique skill set in-house.

Learn more about Parson Customer care. Download Solution Brief

Managed Services

Companies of all sizes face increasing challenges in their IT organization.

Smaller organizations may lack the appropriate technical resources, hardware, and best-practices required to meet the growing demands of the business, while larger organizations are challenged with the strain of numerous implementations, and stakeholders. Add to this the administrative overhead and costs necessary to remain in compliance, and you have a compelling case for outsourcing all but the most strategic components of your Corporate Performance
Management solution.

Parson offers managed solutions for Cognos Applications. You can leverage our infrastructure and deep application experience to:

• Focus on the strategic benefits, not the administrative overhead
• Condense implementation times
• Architect predictable costs and lower total cost of ownership
• Leverage industry leading technology
• Complete Accountability
• Create a scalable, global delivery infrastructure
• Improve application performance

Learn more about Parson Managed Services. Download Solution Brief